We ship to all United Nations member states, a list of which can be found here.
Shipping to Hong Kong:
For shipments to Hong Kong, please place your order by sending an email to shop@undp.org with the following details:
- A complete list of products you wish to purchase, with quantities
- Full shipping address
- Contact information including phone number and email
Once we receive your email, we will get back to you with a direct purchase link so you can complete your order.
What are your shipping methods and how long do they take?
Orders generally take 3-5 business days to process before they are shipped. Shipping rates are directly generated by our carriers of choice USPS (domestic orders within the US) and DHL (for international orders). Total amounts will be calculated and displayed at checkout. Please note customs and duties fees are not included in shipping cost. Please check our FAQs for more information on customs and duties.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Estimated Delivery Times
USPS First Class (Orders to USA):
1-3 business days
DHL Express (Orders outside USA):
2-8 business days
COVID-19 Update: due to the pandemic and general disruption of supply chain, shipping and handling, some packages may take longer than usual to arrive. We will contact you via email if there are any significant stocking or shipping delays with your order.Email us with any shipping questions or concerns at shop@undp.org
Do you ship with USPS internationally? How does it work?
Yes, sometimes we use USPS to ship internationally. In this case, the parcel will be handled and trackable on the USPS’s website until it reaches its final country of destination. At that point, the shipping will be handled by the country’s general shipping provider i.e. Canada Post for Canada. We recommend checking the delivery progress using the tracking number from USPS on the local shipping provider’s tracking tool.
Why am I being charged additional taxes or fees at checkout?
Applicable taxes, including VAT, are based on the country you are shopping from/shipping. The prices you see on UNDP Shop do not include taxes and duties. These taxes are added once you enter your address during checkout. Please note international orders may also be subjected to customs/taxes upon arriving to their fina destination. Please check our FAQs for more info.
Do you offer free shipping?
No, we do not offer free shippingat this time. We apologize for the inconvenience and invite you to visit our shop.udp.org website frequently and to subscribe to our newsletter to receive updates on any special promotion or discount.
Will holiday closures impact shipping times?
Yes, they might. Our shipping center is closed on all UN HQ mandated holidays. Orders will not be processed or shipped on these days. The updated official list of UN holidays observed in 2024 is available here.
Where is my order? Where can I find tracking information?
To track your order and estimated delivery, please use the shipping confirmation email you will receive when your order leaves the UNDP Shop warehouse. If you do not see the email in your inbox, please check your spam/junk folder.
To lookup the status of your order, you can also log-in your UNDP Shop account, where you will find your recent orders. You can view order details and track your order from there.
To change the shipping address or check your delivery progress, please contact the courier:
We do not offer gift wrapping nor boxes currently. Apologies for any inconvenience this may cause!
Returns Policy
What is the UNDP Shop return policy?
At the United Nations Development Programme and UNDP Shop, we are deeply committed to reducing our carbon footprint. As part of this, we foster a sustainable approach to buying online, and encourage our customers to avoid returning as well as exchanging items as much as possible – every small action can help protect the environment.
That said, any order placed on shop.undp.org can effectively be returned within 30 days of purchase: all unaltered or unused merchandise in sellable condition qualifies for a full refund within this time frame. Please be advised that processing may take up to 5-7 business days once a return is received. Once a refund has been issued, you will receive an email notification. Please note that we are unable to refund any shipping, tax, duties costs you may have had to pay when placing your order at UNDP Shop. Thank you for your understanding.
Please also know the UNDP Shop is not responsible for any damaged or lost returns. Choosing a shipping carrier that guarantees either a tracking number or proof of delivery is advised.
Do you offer free returns?
We are unable to offer free returns for purchases made at the UNDP Shop. We are aware free returns can be a nice perk, but excess shipping increases emissions, causing negative impacts on our planet. You can use a shipping company of your choice to return your unused item(s).
Also, please note we also won't be able to refund any shipping cost nor tax when you will chose to return your order to UNDP Shop. Thank you for your understanding.
Do you also offer exchanges?
Initiatives like our Greening UNDP Moonshot programme, as well as the United Nations Development Programme’s global commitment to the SDGs drive our accountability, vision and approach including on how we progressively make all our operations environmentally sustainable.
As sustainability and achieving zero waste are core pillars for the UNDP Shop, we kindly ask our customers to shop mindfully and think twice about asking for an exchange. In fact, product returns and exchanges are notoriously bad for the environment. They contribute to increased landfill waste and amplify shipping emissions.
That said, for any order placed on shop.undp.org exchanges of new/unused items are still possible within 30 days of purchase should you wish to go down that route.
Please note that we are however unable to refund any shipping, duties, tax costs you may have paid when placing your original order. Thank you for your understanding.
How can I start an exchange?
To exchange an item, please email shop@undp.org with the following information:
- Order number
- Reason for exchange
What if my order arrives damaged, incorrect, or is missing an item?
All queries related to damaged, incorrect or missing items should be directed to shop@undp.org with the following information:
Damaged item
- Order number
- Product name
- Photo of the damage
Incorrect Item
- Order number
- Product name
- Photo of incorrect item
Missing item
- Order number
- Product name
Please note that shipping costs and taxes will NOT be refunded to customers.
My package was lost or stolen. What should I do?
If your package was lost or stolen, we advise you check with the shipping carrier first (DHL for international orders or USPS for domestic orders within the USA and Canada). You can also get in touch with us using our Contact Us form.
Please share all relevant details with us including order number, email used to place the order and any other useful information.
We will proceed with an investigation. Based on the outcome of this investigation, you may be entitled to a refund. However, please note we are unable to refund any shipping, tax, duties you may have paid when placing your order. Thank you for your understanding.
