Refund policy

How do I start my return? 

To start your return, please email shop@undp.org with the following information: 

• Order number 
• Reason for return 

How can I exchange?

To exchange an item, please email shop@undp.org with the following information: 

• Order number
• Reason for return 

What if my order arrives damaged, incorrect, or is missing an item? 

All queries related to damaged, incorrect or missing items should be directed to shop@undp.org with the following information: 

Damaged item 

• Order number  
• Product name 
• Photo of the damage 

Incorrect Item 

• Order number 
• Product name  
• Photo of incorrect item  

Missing item 

• Order number  
• Product name