UNDP & UN Orders FAQs page

Need official UNDP or SDG merchandise for your country office, team, or bureau? The UNDP Shop has you covered! We handle everything — from procurement to global shipping — delivering to all UNDP country offices, HQs, and representation offices.

Browse the UNDP Collection to explore available products. Discounts may apply for larger orders. To get started, contact shop@undp.org or fill out the form you'll find on this page.

When ordering for a UNDP team, country/regional office, or bureau, procurement is centrally managed. Payments can be made via a Zero Dollar Invoice to the CoA. Discounts of up to 15% may apply for larger orders.

Explore the UNDP Collection to see available merchandise. Orders ship globally — USPS for domestic (U.S.) and DHL for international. For large orders from NY HQ, pick-up may be arranged at the UNDP Office in DC1 (email shop@undp.org to coordinate).

Orders for UNDP offices are exempt from local taxes and duties. The receiving office handles customs clearance, with the UNDP Shop providing any necessary documentation.

If you want to place a custom or bulk order, or have any questions, please contact shop@undp.org.

Order online at shop.undp.org and enjoy a 10% discount on personal orders as a UNDP staff member.

Shopping at the UNDP Store supports the SDGs and helps spread their message of hope, inclusion, and sustainability. All products are 100% authentic, internally designed, and sourced to meet UNDP’s ethical and sustainability standards — perfect for personal use or thoughtful gifts!

For personal purchases, log into your UNDP Shop account with your UNDP email. If you don’t have an account, create one using your UNDP email, then apply the code "UNDPSTAFF" at checkout for a 10% discount.

For bulk office or team orders, larger discounts may apply — contact shop@undp.org to learn more. You can also find more details on the UNDP Shop intranet page (accessible with your @undp.org email).

Pouch shipping is not permitted. All orders, personal or bulk, ship globally via DHL, with standard rates and potential duties applied. For details, please review our Shipping and Returns Policy.

All UN agency staff get a 10% discount at the UNDP Shop. Log in with your work email and use code "UNSTAFF" ("UNDPSTAFF" for UNDP staff) at checkout. If you don’t have an account, create one with your work email.

Good news — this discount stacks with the INSTORE coupon!

To purchase from the UNDP Shop, log in using your UNDP/UN agency email and apply the "UNSTAFF" (or "UNDPSTAFF") code at checkout for a staff 10% discount. For large purchases or bulk orders, browse what is in stock and ready to ship on the UNDP Shop website. Bulk orders may qualify for a discount of up to 15%. Learn more and reach out via the form available on this page.

Yes! If you are in New York, you can arrange for in-person pick-up by simply following these steps:   

1. Use your @undp.org / @un.org / other un agency email to place the order, 
2. apply coupon INSTORE at checkout,  
3. add our shop address as the delivery address: UNDP Shop, 1 UN Plaza, DC-1 1944. New York, NY 10017 - USA  
4. email us at shop@undp.org to schedule pick-up. 

Paying for UNDP Shop orders for offices, teams, or bureaus is simplified with the Zero Dollar Invoice through Quantum, replacing the GLJE payment method. This credits the invoice amount to our UNDP Shop COA. For UN teams (excluding UNDP), preferred payment methods include credit card link and/or bank wire. Contact us to place your order and for further details.

Official orders placed by any UN agency focal point for their Office, Team, or Initiative may qualify for a customs waiver. The person placing the order should obtain a customs/duties waiver document from the local customs authority to certify the tax exemption status of the buyer, and then liaise with the shipping carrier (DHL or USPS) directly. Contact your Country Office’s (or Team’s) managerial support for assistance with processing customs waivers.

Requirements are subject to change, and we do recommend your Country Office’s (or Team’s) managerial support to check in with local authorities and confirm what is needed exactly. As a general rule, the UNDP Shop staff will provide you with the following documentations: (1) the commercial invoice from the UNDP shop, (2) the Air Waybill indicating the port of origin, vessel identification number, description of the goods and the weight of the goods.