FAQs

To check your order status, click here and log into your UNDP Shop account. Please note that, for regular and in stock items, it usually takes 3-5 business days for your order to ship. You can find more information about our Shipping & Returns Policy here. If you have questions or need assistance, email us here.

If you need to make changes to your existing order, including a change of address or a cancellation request, please contact  shop@undp.org  immediately. Don't forget to include your order number and any other necessary details in your email. 

Order cancellations are not guaranteed.  Depending on how far along your order is, we may not be able to make the update in time. We will notify you by email as soon as possible to confirm if the change could be completed.  Any requested changes will impact the entire order.  

Important: individual items in your order cannot be edited, added on, or cancelled. Once an order has been fulfilled and shipped, we cannot edit the shipping address.

The UNDP Shop displays and collects payments only in US dollars (USD).

We accept Visa, Mastercard, Discover, and American Express credit and debit cards. You can also pay via Google Pay and Shop App Pay.

You can track your order and estimated delivery date using the shipping confirmation email you will receive once your order leaves our warehouse. If you do not see the email in your inbox, please check your spam/junk folder or your clutter folder. 

To get more information on the estimated time of delivery, you can also use the tracking number provided in your order history when you log into your UNDP Shop account. 

Shipping services and shipping estimates for all orders placed on the United Nations Development Programme (UNDP) Shop are provided by our two current carriers of choice: USPS (for domestic US orders) and DHL (for international orders). Both USPS and DHL advised some customers may experience delays due to COVID-19 safety protocols as well as for other issues, including weather-related. We apologize for the inconvenience.

Customers are responsible for any taxes due.  

All necessary duties and taxes for any purchase made on the UNDP Shop are collected after the time of purchase, and before delivery takes place.  

UNDP Shop does not calculate and collect the applicable duties and taxes or any other additional fees at checkout. Ultimately, you or your designated consignee as Importer of Record are responsible to pay the applicable duties & taxes and any other import fees to your local customs authorities. 

Duties and taxes are determined by each product’s origin, material composition, use and final destination. As we ship and sell from the United States, customers who access and use shop.undp.org website from outside the United States are responsible for complying with their local laws and regulations, including paying for any necessary duties.  

When you place an order and select a shipping address outside of the United States, you or your designated consignee are the Importer of Record and as such, are authorizing the United Nations Development Programme (UNDP) Shop to import the goods to your destination country on your behalf. Furthermore, you agree that UNDP Shop may delegate the obligation to import the goods on your behalf to a subcontractor (e.g. customs broker).  

We currently do not offer prepaid duties and taxes so kindly note that any shipping outside the US is subject to a customs clearance process and to custom duty fees. Duties and taxes that may get imposed on international orders are non-refundable and we are not able to grant any exemptions at this time.  

We are working to find alternative solutions to this and will be sharing updates as soon as available. 

Yes, you can refuse to pay customs duties on international orders. These duties are charged and payable locally, and based on the total value of your purchase.  

Customs and duties are subject to local/country customs laws. If you decide to refuse paying customs and/or if you refuse the shipment, your order will be returned to the UNDP Shop. If you decide to refuse your order, email us as soon as possible at shop@undp.org with any relevant detail, and we will process your return accordingly. 

Please note that, should you need to complete a return, handling fees, duties and taxes are non-refundable through UNDP Shop. 

At the United Nations Development Programme and UNDP Shop we are deeply committed to reducing our carbon footprint. As part of this, we foster a sustainable approach to buying online, which encourages customers to avoid returning as well as exchanging items as much as possible.  

That said, exceptions to this policy may still apply. We still accept returns and/or exchanges within a specific timeframe and upon meeting certain conditions. However, we encourage you to be mindful of the impact these decisions have and help us minimize environmental impact and fight climate change — every little climate-aware action counts!  

For further information on our return, refunds and exchanges policy please visit our Shipping & Returns Policy page here. 

Yes! We are proud to confirm that all the products we sell in UNDP Shop—including the iconic SDGs lapel pins!—are 100% original SDGs and United Nations Development Programme merchandise items.  

Our design team ensures integrity and high-quality standards for each individual item: when you are buying from UNDP Shop you are getting official SDGs products, all while supporting the work of UNDP.  

Among our top selling United Nations Development Programme and SDGs authentic merchandise items are: the SDGs lapel pin, the SDGs original water bottle, the SDGs pop-socket and the SDGs eco-friendly soccer ball.  

These are part of our Best Sellers collection and are genuine, unique and 100% official UN Development Programme and SDGs products. 

Yes, you can definitely add our products to a wish list, including sold out ones. 

On the product page, feel free to click on the ‘Add to wishlist’ heart icon you will find under the ‘Sold out’ button. The system will prompt you to log into your UNDP Shop account to make sure your selection gets duly captured in your profile.  

You can also email us at shop@undp.org to ask about restocking times and to make sure we notify you when a product becomes available for sale again. We will address your query within 3-5 business days, and let you know if/when the product may become available again.  

Yes, we do sell SDG-themed gift cards! They can be purchased in values of USD$20, USD$50, or USD$100. Our gift cards make great presents for family and friends, as well as corporate gifts for colleagues, business partners, and staff alike! All our gift cards are digital only and redeemable online through the UNDP Shop. Get your SDG gift card here.

When selecting manufacturers and vendors, we always make sure they meet the highest ethical standard and source materials in a sustainable way.  

We take great pride in the United Nations Development Programme’s commitment to the SDGs and are working hard to ensure the products we sell on UNDP Shop have a sustainable supply chain, support fair trade and ethical sourcing, and ensure respect for human rights.  

Some of the merchandise we sell, like our Climate Action collection, helps protect the environment, by reducing waste and single-use plastic. While our Humanium Metal collection, reuses metal derived by confiscated firearms as part of a larger initiative that focuses on SDG16 (Peace, Justice and Strong Institutions). 

We also support local communities: you can find a selection of handmade products from South America, Asia and Africa and discover the work UN Development Programme delivers on the ground working with artisans by visiting our Meet the Makers collection, here.  

Want to learn more about our sustainability practices? Visit this page. Full information on the United Nations Development Programme procurement process is available here.

Our products are manufactured globally!  

We are currently improving our production pipeline, towards even greener and more sustainable practices. We always scout for new vendors and try to identify local suppliers whenever we receive a large bulk order request or corporate order to reduce our carbon footprint as much as possible. We've also started including the country of origin in product descriptions, to help customers learn more about our supply chain.  

To learn more about UNDP’s sustainability practices, please visit this page. Full information on the United Nations Development Programme procurement process is available here.

Yes, absolutely! By purchasing from the UNDP Shop you are actively supporting the United Nations Development Programme and the work we deliver on the ground in over 170 countries globally. You are also showing your commitment to the SDGs and helping us spread the positive message of change they foster.  

To learn more about the United Nations Development Programme and the SDGs, please visit this page. 

UNDP and UN colleagues can get in touch with us to place bulk orders for their office, team, event. UN personnel can also benefit from a special discount when making personal purchases. More information, including on discounts, is available on the UNDP and UN Staff Orders page.

Yes, we do! Depending on the size of your bulk order, you may qualify for a discount up to 20%.  

Input your request and add all necessary information including product names, quantities, and your ZIP code for shipping in the form at the bottom of the Corporate and Bulk Orders page. Our customer service team will come back within 3-5 days with feedback.  

Please note shipping cost is always excluded from discounts as we rely on third party service providers (USPS for domestic and DHL for international).  Bulk Orders here. 

We accept Visa, Mastercard, Discover, and American Express credit or debit cards.  We also accept payment by wire transfer for orders above USD$1,000. More information on payment will be provided to you by one of our customer service representatives when initiating your order.

We try to limit our environmental impact as much as possible and produce some items only on-demand, to avoid waste. We also try to source local vendors, to reduce the carbon footprint and emissions that are tied to shipping large orders internationally. Because of this, our stock of certain products may be limited. 

Hence, please note that, depending on products and quantities needed, some bulk, corporate and large orders can take up to 10 business days to be fully processed and shipped to you. Please place your order well in advance to avoid any delay. 

If a product you’d like to bulk order is out of stock on our website or only available for pre-order, feel free to still let us know of your interest in your email. We consider each bulk order on a case-by-case basis and may be able to accommodate your request. Please input your request via the form you’ll find at the bottom of our Corporate and Bulk Orders page. Our customer service team will be able to assist you.

Customization requests are permitted on a case-by-case basis including for the SDG lapel pin. Customization depends on a variety of factors including order size, design specifications, and timeline. To inquiry about customization, please fill the form at the bottom of the Corporate and Bulk Orders page. 

Corporate gifts and bulk (or wholesale) orders that require customization need to be placed at least 30 to 60 days in advance, depending on quantity and type of customization required. To submit a request or ask a question you can fill in our Corporate Gifts & Bulk Orders form here.

UNDP and UN colleagues can get in touch with us to place bulk orders for their office, team, event. UN personnel can also benefit from a special discount when making personal purchases. More information, including on discounts, is available on the UNDP and UN Staff Orders page.

COVID-19 is still affecting supply chains, distribution, and shipping globally. You may therefore experience delays receiving your order from UNDP Shop. If possible, order well in advance of when you need the product/s. 

The safety and health of our customers, employees, and communities is our top priority, and we are taking responsible measures to help stop the spread of COVID-19 wherever we can. To do our part to protect everyone, UNDP Shop is back to fulfilling orders made online but in a safe, socially distant environment, and in-line with UNDP guidelines. Our customer service team remains available for any questions, including any inquiries about past and future orders at shop@undp.org. 

For more information on UNDP’s response to COVID-19, please visit https://www.undp.org/coronavirus  

Easy: email us your questions at shop@undp.org and one of our customer service representatives will get back to you in 3-5 business days. You can also contact us through this form. 

Do you have a question on bulk orders or corporate gifts? Please input your information in the form you will find on our dedicated Corporate and Bulk Orders page. 

Note we currently only offer email support.  

Our customer service representatives are based in the United Nations Development Programme HQ location in New York and available Monday through Friday from 9 am to 4 pm EST. Note our customer service is closed on all official UN holidays during 2022, a list of which is available here.