Frequently Asked Questions

We hope you can find an answer to your questions below, you can also get in touch with us if needed.

Orders and Shipping

What is the status of my order?

Can I edit/cancel my order, or change my shipping address?

In what currency are your prices?

How can I pay?

Where is my order? Where can I find tracking information?

Why is my order not being delivered in the estimated time?

Do you offer any discounts? 

Customs and Duties

What is the UNDP Shop policy for customs and duties?

Are customs and duties included for orders shipping outside the US?

Can I refuse to pay the customs and duties I am being charged?

Are customs and duties refundable should I return one or more items?

Returns and Exchanges

Can I return or exchange products purchased on the UNDP Shop?


Do you sell authentic SDGs merchandise?

What are your biggest selling products?

The product I want is sold out: can I add it to a wish list or pre-order it?

Manufacturing & Sustainability

Are your products sustainably/ethically produced?

Where do you produce the products you sell?

Will my purchase help support the SDGs and the work of UNDP?

Corporate Gifts, Wholesale & Bulk Orders

I work for a UN agency, how can I make a bulk order for my team?

Do you offer special discounts for large orders?

What type of payments do you accept for corporate, bulk and/or wholesale orders?

How long does it take for a bulk order to be completed?

Can I place a bulk order for items that are out of stock?

What kind of customization do you offer?

How much lead time do I need for my customized orders?

I work for UNDP (or for another UN agency), how can I make a bulk order for my team?

Customer Care

I have a question, how can I get in touch with you?

What are the hours of operation of your customer service?